Learn & Explore

View all service design Marta’s Dental Lab dentistry customer experience customer journey map service blueprint implementing employee satisfaction accessibility ARIA UI design UX design personas ideation investigative rehearsal prototyping scaling

Chapter 7: Scaling Up

Marta’s journey continues as her team tests the new service design across the entire client base.

4 min read
service design Marta’s Dental Lab implementing scaling

Chapter 6: Testing the Waters

Marta’s team goes through a challenging round of implementation, where setbacks force them to revisit their plans, test again, and learn from mistakes.

9 min read
service design Marta’s Dental Lab implementing prototyping

Chapter 5: Prototyping Reality

Marta's team faced critical feedback and turned to an investigative rehearsal to refine their ideas and bridge the gap between plans and practice.

8 min read
service design Marta’s Dental Lab investigative rehearsal

Chapter 4: Turning Insights into Action

5 min read
service design Marta’s Dental Lab ideation

Chapter 3: The Blueprint for Change

7 min read
service design service blueprint Marta’s Dental Lab

Chapter 2: Mapping the Journey

7 min read
service design customer journey map customer experience Marta’s Dental Lab

Chapter 1: Building the Dream Team

10 min read
service design Marta’s Dental Lab

How Marta’s Dental Lab Went from Chaos to Craftsmanship

3 min read
service design Marta’s Dental Lab

Unlocking Human-Centric Solutions: The Power of Personas

Learn how personas like Ben, the Busy Dad, and Helga, the First-Time Mom, can transform service design. Build empathy, drive innovation, and create solutions that truly resonate with your audience.

5 min read
service design dentistry customer experience personas

Service Design for a Dental Clinic: Enhancing Experience of the Team and Removing Redundancies from the Service

Learn strategies to improve patient care and operational efficiency.

7 min read
service design dentistry service blueprint employee satisfaction

Cookie settings

Cookies

Cookies is a text file saved in the browser of the user's computer (mobile device) of the official website of the DEEP Station (hereinafter — website), when the user visits it, in order to display actions performed by the user. This file allows to avoid re-entering or selecting the same parameters when visiting the website again, for example, choosing the language version.

The purpose of processing cookies is to ensure the convenience of website users and improve the quality of its operation.

We do not transfer cookies to third parties and do not use them to identify data subjects.

The following types of cookies are processed on the website:

Functional cookies — they enable us to provide an individual experience of using the website and are set in response to actions by the data subject;

Statistical — enables storing the history of website visits in order to improve the quality of its functioning and to identify the most and least popular pages.

The following cookies are processed on the website and their storage periods are set:

Strictly Necessary Cookies

That enable a personalized experience of the website and are set in response to actions by the data subject. They also allow the storage of the history of visits to the website pages in order to improve the quality of its operation and determine the most popular pages.

Statistical cookies

That are necessary for the proper functioning of Google Analytics.

We use cookies

We use cookies. This is important for the website to function properly. By clicking "Accept all", you consent to their processing in accordance with the cookie policy.